Refund & Return Policy

Last updated: September 1, 2026

VALTIER (valtier.co) is a project of Reseller Bridge LLC. We want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, please review the policy below.

1. Return Eligibility

We accept returns on eligible items within 14 days of the delivery date, provided that:

The item is unused, unopened, and in its original condition
The item is in its original packaging with all seals intact
Proof of purchase (order confirmation or receipt) is provided

Due to the nature of fragrance and grooming products, we are unable to accept returns on opened or used items for hygiene and safety reasons.

2. Non-Returnable Items

The following items are not eligible for return or refund:

Opened or used fragrances and grooming products
Items marked as final sale or non-returnable at the time of purchase
Gift cards
Items damaged due to misuse or neglect by the customer

3. How to Request a Return

To initiate a return, please contact us within 14 days of receiving your order:

Email us at support@valtier.co with your order number and reason for return
Our team will review your request and respond within 2–3 business days
If approved, we will provide return shipping instructions

Please do not ship items back without prior authorization — unauthorized returns will not be accepted.

4. Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (wrong item shipped, defective product, etc.). We recommend using a trackable shipping method, as we are not responsible for items lost in return transit.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or credit card provider may require additional time to post the refund.

Original shipping charges are non-refundable unless the return is due to our error.

6. Exchanges

We do not offer direct exchanges at this time. If you wish to exchange an item, please return the original item (if eligible) and place a new order for the desired product.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery at support@valtier.co with your order number and photos of the damage. We will arrange a replacement or full refund at no additional cost to you.

8. Late or Missing Refunds

If you have not received your refund within 10 business days of our confirmation, please:

Check your bank account again
Contact your credit card company — it may take additional processing time
Contact your bank
If you have done all of the above and still have not received your refund, contact us at support@valtier.co