VALTIER SHIPPING POLICY

Effective Date: September 11, 2026
Last Updated: September 11, 2026

Thank you for shopping with Valtier. This policy explains how orders placed through Valtier.co are processed, shipped, tracked, and delivered.

Valtier is owned and operated by Reseller Bridge LLC (“Valtier,” “we,” “us,” or “our”). This Shipping Policy forms part of our Terms of Service.

1. Shipping Availability

Products are shipped only to destinations supported by our fulfillment partners and carriers and permitted by applicable transportation laws. Available destinations and services depend on the products ordered, delivery address, inventory location, carrier availability, and product-specific restrictions.

Options displayed at checkout represent the services currently available for that order. Acceptance remains subject to payment authorization, verification, inventory, carrier requirements, and applicable law. We may cancel an item that cannot be shipped legally or safely. Any captured payment for a canceled item will be refunded to the original payment method. 

2. Order Processing

Orders require processing before shipment. Processing may include payment authorization, fraud screening, address verification, inventory confirmation, picking, packing, labeling, and carrier handoff.

The processing or delivery estimate shown at checkout or communicated in the order confirmation applies to that order. Business days generally exclude weekends, federal holidays, and days on which fulfillment facilities or carriers are closed.

Orders placed outside normal business hours may begin processing on the next business day. Processing may take longer during holidays, launches, promotions, severe weather, emergencies, or unusually high demand. Processing time is separate from carrier transit time.

3. Shipping Costs

Shipping charges, when applicable, are calculated and displayed at checkout before payment. Costs may depend on destination, package size and weight, order value, product type, carrier service, handling requirements, and promotional eligibility.

Valtier does not promise a single fixed shipping rate unless expressly displayed. The amount accepted at checkout controls for that order, subject to correction of obvious errors before shipment.

Any free-shipping offer is governed by the conditions displayed with it, which may include an eligible destination, qualifying products, minimum purchase, selected service, and promotional period.

4. Shipping Methods and Fulfillment

Valtier may use different carriers, distributors, warehouses, or fulfillment partners depending on the product and destination. We do not guarantee a particular carrier unless expressly confirmed.

We may use a comparable service when reasonably necessary, provided it does not materially reduce the delivery service purchased. An order may ship in multiple packages or from different locations. Separate tracking numbers may be provided, without an additional shipping charge solely because we split the shipment after checkout.

5. Delivery Estimates and Delays

Processing, shipment, and delivery dates are good-faith estimates unless expressly identified as guaranteed. Delivery may be affected by carrier operations, inventory changes, address verification, weather, transportation restrictions, hazardous-material handling, labor disruptions, customs, peak demand, or events outside our reasonable control.

If we cannot ship within the period promised—or within the period required by applicable law when no period was stated—we may request consent to a revised date or cancel and refund the unshipped portion, as applicable. We will comply with applicable requirements concerning delay notices, cancellation rights, and refunds.

6. Fragrance Transportation Restrictions

Perfumes, colognes, body sprays, and similar products may contain alcohol or other regulated ingredients. They may be subject to ground-only transportation, quantity limits, special packaging and labeling, longer transit times, or destination restrictions.

Expedited, air, international, military, territorial, P.O. box, or remote delivery may therefore be unavailable for certain items. We may change the service, divide the shipment, request an alternate eligible address, or cancel and refund an item when necessary for carrier or legal compliance.

Customers must not return or reship fragrance products without following our instructions, because unauthorized transportation may violate carrier safety rules.

7. Confirmation and Tracking

We generally send an order confirmation using the contact information provided at checkout. Shipping confirmation and tracking information will generally be provided when the shipment is prepared or accepted by the carrier.

Tracking may not update immediately. Label creation does not necessarily mean the carrier has physical possession. Carrier scans and estimated dates are controlled by the carrier and may change during transit.

Customers are responsible for providing accurate contact details and monitoring order communications, including spam or junk folders.

8. Order Verification

To protect customers and reduce unauthorized transactions, we may verify identity, payment authorization, billing details, shipping information, or other order data before shipment.

An order may be delayed, held, limited, or canceled if information cannot be verified, authorization fails, fraud is suspected, or the transaction presents an unreasonable security risk. Captured funds for a canceled item will be refunded to the original payment method.

9. Address Accuracy and Changes

Customers are responsible for supplying a complete and accurate delivery address, including apartment, suite, unit, access code, business name, or other required information.

Address changes should be requested through the support details on Valtier.co as soon as possible. We will make a reasonable effort but cannot guarantee a change after processing begins. For security, a material address change may require cancellation and a new order.

To the extent permitted by law, customers may be responsible for delays, failed delivery, correction fees, return-to-sender charges, and reasonable reshipping costs caused by inaccurate information they supplied.

10. Delivery and Secure Receipt

Customers should monitor tracking and arrange for secure receipt. Carriers may deliver to mailboxes, parcel lockers, reception areas, building offices, or other locations allowed by their procedures.

Valtier or the carrier may require a signature, adult signature, identification, or pickup for certain destinations, regulated products, or higher-value orders.

Risk of loss and title transfer as provided by applicable law. Nothing in this policy removes any non-waivable right concerning goods lost or damaged before lawful delivery.

11. Packages Marked Delivered but Not Found

If tracking shows delivery but the package cannot be found, promptly:

1. inspect the delivery area, mailbox, parcel locker, building office, and other safe locations;

2. ask household members, neighbors, or building personnel;

3. allow a short period for a premature scan or delayed placement;

4. contact the carrier using the tracking number; and

5. contact Valtier through the support information on Valtier.co.

We may assist with a carrier inquiry and may request a written statement, verification, carrier case number, police report, or other reasonable documentation for a high-value or suspected-theft claim.

A delivery scan does not automatically determine the claim. Any refund, replacement, or other remedy depends on the order facts, delivery evidence, carrier findings, available shipping protection, and applicable law.

12. Lost, Delayed, or Stalled Shipments

Contact Valtier if a package has not arrived within a reasonable period after its estimated window or tracking has stopped updating for an unusual length of time.

We may open a carrier trace or claim before resolving the matter. Carrier investigations may require additional time and customer cooperation. Depending on the circumstances and applicable law, an approved claim may result in continued delivery, replacement, refund, or another appropriate remedy. Replacement is subject to availability.

13. Damaged, Leaking, Missing, or Incorrect Items

Inspect the order promptly and contact Valtier without unreasonable delay if an item is damaged, broken, leaking, missing, or incorrect. We may request:

• the order number and description of the issue;

• photographs or video of the item and its condition;

• photographs of internal and external packaging;

• an image of the shipping label;

• the product batch code or identifying marks; and

• retention of the item and packaging during review.

Do not discard the item or packaging or ship a damaged or leaking fragrance unless instructed. Approved claims will be handled under applicable law and our Return & Refund Policy and may result in replacement, refund, or another appropriate remedy.

14. Returned, Refused, and Unclaimed Packages

A package may be returned because of an incorrect address, failed attempts, refusal, carrier restriction, unclaimed pickup, or inability to access the location.

After return and inspection, we will determine the available resolution. Except where caused by our error or required otherwise by law, original shipping may be non-refundable and reasonable return or reshipping costs may apply.

Refusing delivery does not automatically cancel the order or guarantee a full refund and is not a substitute for our authorized return process.

15. Changes and Cancellations

We process orders promptly, so change or cancellation requests are not guaranteed. Submit requests through the support information on Valtier.co as soon as possible. If fulfillment has begun or the order has shipped, our Return & Refund Policy may apply.

We may lawfully cancel an order because of unavailable inventory, payment or verification issues, listing errors, suspected fraud, carrier limits, destination restrictions, or safety requirements. Captured payment for canceled items will be refunded.

16. International Orders

International shipping, when available, is limited to destinations and products accepted at checkout. The ability to enter an address does not override a product, carrier, customs, or legal restriction.

Unless expressly stated at checkout, the recipient is responsible for customs duties, import taxes, brokerage charges, local fees, permits, and destination-country compliance. These third-party charges are not controlled by Valtier and may not be included in the amount paid to us.

Customs may inspect, delay, reject, return, destroy, or seize a shipment. Alcohol-based fragrances may be restricted or prohibited internationally. We may cancel and refund an item that cannot be shipped legally or safely. If international service is not offered at checkout, the order cannot be shipped directly to that destination.

17. Freight Forwarders and Third-Party Receivers

Customers who send an order to a freight forwarder, export agent, reshipper, hotel, workplace, temporary accommodation, or other third party do so at their discretion.

To the extent permitted by law, Valtier’s delivery responsibility is completed when the order is correctly delivered in acceptable condition to the checkout address. We are not responsible for loss, damage, leakage, alteration, repackaging, customs issues, or delivery failure occurring after receipt by the selected third party, except where caused by our breach or where responsibility cannot legally be excluded.

Customers must confirm that a forwarding service accepts and may legally forward alcohol-based fragrances.

18. Special Destinations

Service to P.O. boxes, APO/FPO/DPO addresses, U.S. territories, Alaska, Hawaii, and remote locations may be limited by the product, carrier, or transportation method. Additional handling, transit time, or restrictions may apply.

Checkout determines current availability. We may request an alternate eligible address or cancel and refund an item that cannot be shipped to the submitted destination.

19. Events Outside Our Control

Valtier is not responsible for delay caused by events outside its reasonable control, including severe weather, natural disaster, fire, flood, epidemic, public emergency, war, civil unrest, government action, transportation interruption, carrier outage, labor disruption, supply-chain interruption, or telecommunications failure.

We will take commercially reasonable steps and honor any rights or remedies required by applicable law.

20. Refund Timing

Approved refunds are issued to the original payment method unless applicable law requires otherwise. Financial institutions and payment providers control when the credit appears after submission.

Shipping charges are refundable when required by law or stated in our Return & Refund Policy. Otherwise, whether original, expedited, return, or reshipping charges are refundable depends on the reason for the claim and applicable policy.

21. Policy Updates

We may update this policy prospectively to reflect changes in carriers, fulfillment, destinations, legal obligations, or business practices. A revised version will be posted on Valtier.co with an updated date.

The version in effect when an order is placed generally applies to that order, except where a later change is required by law or is more favorable to the customer.

22. Contact Us

For shipping questions or order assistance, contact Valtier through the customer-support details or contact form published on Valtier.co.

Include the order number, purchaser’s name, email used for the order, and a concise description of the issue. Do not send complete payment-card information by email or through a general contact form.

Valtier
Owned and operated by Reseller Bridge LLC
Website: https://valtier.co