FAQ / Help Center

Find answers to the most common questions below. If you need further assistance, email us at support@valtier.co.

Orders & Payment

How do I place an order?

Browse our collection, select your desired fragrance, and click Add to Cart. When you're ready, proceed to checkout and complete your payment securely. You'll receive an order confirmation email shortly after.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as Shop Pay, Apple Pay, and Google Pay.

Can I modify or cancel my order after placing it?

We process orders quickly. If you need to modify or cancel your order, please contact us at support@valtier.co as soon as possible. We cannot guarantee changes once an order has been processed.

Will I receive an order confirmation?

Yes. You will receive an email confirmation immediately after placing your order. If you don't see it, please check your spam or junk folder.

Shipping & Delivery

How long will my order take to arrive?

Orders are processed within 1–3 business days. Estimated delivery times after shipment:

Standard (US): 5–8 business days
Expedited (US): 2–3 business days
International: 10–21 business days

Do you ship internationally?

Yes, we ship to select international destinations. The recipient is responsible for any applicable customs duties or import taxes.

How do I track my order?

Once your order ships, you will receive a tracking number via email. Use it to track your package directly on the carrier’s website.

My tracking hasn’t updated — what should I do?

Allow up to 24 hours after your shipping confirmation for tracking to update. If there is no movement after 5 business days, contact us and we will investigate.

Returns & Refunds

What is your return policy?

We accept returns on unopened, unused items within 14 days of delivery. Opened fragrances cannot be returned for hygiene reasons. See our full Refund & Return Policy.

How do I request a return?

Email support@valtier.co with your order number and reason for return. Do not ship items back without prior authorization.

When will I receive my refund?

Once your return is received and inspected, refunds are processed within 5–10 business days to your original payment method.

I received a damaged or wrong item — what do I do?

Contact us within 48 hours of delivery with your order number and photos. We will send a replacement or issue a full refund at no cost to you.

Authenticity

Are your fragrances 100% authentic?

Yes. Every product is sourced from authorized distributors and verified suppliers. All fragrances carry original batch codes you can verify independently. See our Authenticity Guarantee.

How can I verify the batch code on my fragrance?

Use checkfresh.com or checkcosmetic.net to verify your fragrance’s batch code.

Products & Fragrance Advice

How do I choose the right fragrance?

Try our Fragrance Finder — a guided experience designed to match you with the right scent based on your preferences and lifestyle.

How should I store my fragrances?

Store away from direct sunlight, heat, and humidity. A cool, dark place preserves the scent and extends its life.

What does EDP, EDT, and Parfum mean?

Parfum (Extrait): 20–40% concentration. Longest lasting, most intense.
Eau de Parfum (EDP): 15–20% concentration. Rich, long-lasting. Ideal for evening wear.
Eau de Toilette (EDT): 5–15% concentration. Fresh and versatile. Great for daytime.